Fractional Chief of Staff Services
Need assistance with a business critical project but you don't have the resources?
I can assist by closing out projects and tasks across a range of business functions including the order to cash cycle, sales, marketing, HR, recruiting, customer support, legal, cybersecurity and office enablement.
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Specific projects I have completed in the past, include:
Executive Projects
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Administrative management of funding rounds.
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Operational entity setup and management.
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Financial management including COGS analysis, payroll, billing and cash collection.
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Recruiting and HR
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Assistance with the recruitment lifecycle, from job posts and interviews through to management of offers.
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HR policy creation and implementation.
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Onboarding new staff.
Sales and Marketing
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Implementation of the complete contract management lifecycle from order form creation through to invoice chasing.
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Procurement assistance to close deals quicker.
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Renewals management.
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Formation of a sales playbook.
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SDR and BDR assistance.
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Social media management and content creation, including blog post authoring.
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IT and Systems Management
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Rollout and implementation of systems across the business lifecycle including Salesforce, Intercom, Zendesk, Jumpcloud, Asana, Datagrail, Google Workspace etc.
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Data cleansing exercises.
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Office enablement and IT asset management.
Privacy and Cybersecurity Packages
Certifications are a must have when closing B2B sales. I provide two packages to get you ready for upmarket and enterprise sales:
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“Get SOC2 Certified” Package
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“Privacy from the Ground Up” Package
I can also provide assistance with specific privacy and security projects for existing programs.
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“Get SOC2 Certified” Package includes:
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Audit preparation across the entire company.
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Rollout of an automated compliance platform.
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Management of your first audit and delivery of your first audit certification.
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Future proofing to ensure re-certification each audit period.
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"Privacy from the Ground Up" includes:
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Review of privacy laws that apply to your company.
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Gap analysis of existing compliance with those laws.
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Step-by-step guidance to close each gap or management of projects to close each gap, as desired.
Support Outsourcing
I provide blocks of dedicated support hours. This can include customer product support queries but also general business queries and invoicing support.
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However, this is not just basic support, my goal is to reduce support hours as I work by building knowledge bases, identifying automation opportunities for bots or AI tools, implementing best practices and training other staff on support.
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Get in touch to discuss your support needs and we can come up with a bespoke approach that meets your needs.